FAQs
// FAQ
Read Most
Read Most
Frequent Questions
General Questions
What is email list cleaning, and why is it important?
Email list cleaning involves verifying and removing invalid, risky, or inactive email addresses from your mailing list. This process enhances deliverability, reduces bounce rates, and protects your sender reputation, ensuring your emails reach genuine recipients.
How often should I clean my email list?
It's recommended to clean your email list every 3–6 months. However, if you frequently add new contacts or notice a spike in bounce rates, more frequent validations can help maintain list quality.
What types of email addresses can your service detect and remove?
Our service identifies and removes:
- Invalid or non-existent addresses
- Spam traps
- Disposable or temporary emails
- Role-based addresses (e.g., info@, support@)
- Catch-all domains
- Duplicate entries
Does your service support real-time email verification?
Yes, we offer a real-time API that can be integrated into your systems to validate email addresses as they're entered, ensuring immediate feedback and data accuracy.
Do you offer a free trial?
Absolutely! We provide 500 free credits upon sign-up, allowing you to experience our service before committing to a paid plan
Technical & Integration
What file formats can I upload for bulk verification?
We accept various file formats, including:
- .CSV
- .TXT
- .XLS and .XLSX (Excel)
Will using your service affect my IP reputation?
No, our verification process is conducted entirely on our servers, ensuring your IP address remains unaffected and secure.
How secure is my data during the verification process?
We prioritize data security by employing 256-bit SSL encryption for data transmission. Your data is stored securely and is accessible only to authorized personnel, in line with our privacy policy.
How quickly can you process my email list?
Processing time depends on the list size and quality. On average, we can verify over 100,000 email addresses per hour per customer.
Billing and Credits
Do my "Pay As You Go" credits expire?
No, your credits remain valid indefinitely until used, providing flexibility for your email verification needs.
Can I customize a plan based on my specific requirements?
Yes, we offer customizable plans to suit your unique needs. You can design your own package by selecting the number of emails you wish to verify.
Deliverability & Compliance
What does an "unknown" status mean in the verification results?
An "unknown" status indicates that the email server didn't respond during the verification process. This can occur with certain domains that accept all emails or have temporary issues. We recommend re-verifying these addresses later.
How does email validation help with compliance?
While email validation doesn't replace consent management, it aids compliance by ensuring you're sending emails to valid and active addresses, reducing the risk of violating anti-spam regulations.
// support center
Our Support Team